Experience in delivering ITIL V3 Practices. Submit and manage the procurement of hardware and software during transitions. Integrated multiple platforms to create consolidated End to End business impact views for the American Express account. IBM. Develop project plans, project charters, and project definition reports. Extensive conflict and negotiation skills. PERSONAL SUMMARY. This estimate is based upon 2 IBM Service Delivery Manager salary report(s) provided by employees or estimated based … Service Delivery Manager 01/2011 to Current IBM for American Express Phoenix, Arizona. Setup, operation, and support of Websphere & IIS web servers. Extend and develop IAM production and test environments. Solid ability to ensure compliance to complex contracts and service level agreements, create and develop RFP's and communication plans for all projects. Strong technical & analytical capacity with experience in both large & small environments. Functional responsibility for global governance of all Data Center services. At least 6 months experience in Network Infrastructure, WAN / MAN / LAN design and implementation. IT Delivery Manager. *Various Technical Training: Use the Lotus Notes Project Control Book to submit and managing Project Change Request and Request for Service. Assist account teams with integration of new applications and requirements. Search job openings, see if they fit - company salaries, reviews, and more posted by IBM employees. Apply Now To This And … MF, Stratus, Distributed, TPF, Netview etc...). Download Now! Consistently deliver to specific targeted levels of availability, recoverability, and safety. NIGHT ON THE TOWN AWARD - 1998 © 2020, Bold Limited. Lead technical architect supporting the business service management infrastructure currently deployed at American Express Responsible for delivery of all TBSM solutions that support American Express Technologies Responsible for the delivery of IBM Tivoli Monitoring. Manage plan execution to ensure on-time and on-budget delivery. Develop solutions to improve ongoing systems management. BRAVO AWARD - 2006 BRAVO AWARD – 2003 Strong customer relationship management skills, serving as customer advocate supporting internal and external customers of all backgrounds and cultures. Apply to Tester, Operations Manager, Offering Manager and more! Implemented and maintained historical reporting system to support end to end business system management solution. Excellent project leadership skills, directing multiple global projects with cross-disciplinary project teams. New Ibm Delivery Manager jobs added daily. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. The ability to advance within IBM … Broad experience with a wide variety of operating systems including DOS, Windows, and UNIX platforms. Adept at designing, implementing, customizing, upgrading and migrating systems in large server environments. To think along with clients Contributed to $1.4B in Contract Signings to the Boulder Data Center. Implemented and Configured Global Tivoli infrastructure for over 200 servers. Management, Attended ESP for TBSM 3.1. Explore our SERVICE DELIVERY MANAGER Resume Example for inspiration creating your own resume today! Identify and manage issues and risks relating to the delivery of IT support. IBM Jobs and New Career Insights. *Received IBM Ovation Award for Excellence in Business Systems Management (Oct. 2004) Top 8 delivery manager resume samples 1. As such, it is not owned by us, and it is the user who retains ownership over such content. Contributed to reducing customer expenditures while increasing operational efficiencies. Leverage your professional network, and get hired. SERVICE EXCELLENCE AWARDS - 2Q/2000 AND 1Q/2000 AND 1Q/1999 To consult. 14 IBM Service Delivery Manager interview questions and 15 interview reviews. Developed BSM methodology for creation of all end to end business system views. Perform Human Resource Management; Recruit, staff and manage Transition and Steady State IT personnel such as Project Managers, Unix and Intel system administrators, Manage Storage Services, and other required IT personnel. Responsible to ensure that all maintenance, security and transformation requirements are handled either in BAU operations, or through established projects. Application Developer for JSP and Servlets, Certified Tivoli Business Systems Top 8 delivery manager resume samples In this file, you can ref resume materials for delivery manager such as delivery manager resume samples, delivery manager resume writing tips, delivery manager cover letters, delivery manager … Clarify objectives and deliverables by performing due diligence to ensure the understanding of customer and business objectives. Free interview details posted anonymously by IBM interview candidates. Technical Training and Certificaions: Contributed to 217K in 2016 to Data Center Energy Savings initiatives. AWARDS , IBM MEANS SERVICE AWARD – 2Q/2012 EQUITY AWARD (STOCK OPTIONS) - 2009 EQUITY AWARD (STOCK OPTIONS) - 2007 BRAVO AWARD - 2006 BRAVO AWARD – 2003 IBM LEADERSHIP EXCELLENCE PROGRAM-2002 SERVICE … Service Delivery Manager salaries at IBM can range from £35,660 - £96,181. Responsible for delivery of all custom end to end business system management views for critical applications at American Express. Learn about IBM culture, salaries, benefits, work-life balance, management, job security, and more. Seeking a challenging position as Sr. IBM InfoSphere MDM Solution Consultant. Approve and facilitate customer briefing tours and audits to the Data Center Raised Floor areas. He has extensive expertise in MDM product infrastructure WCC, DWL, TCRM, TAIL, SPEC/NLS, and schema … Delivery, Cisco Certified Network Associate, Sun/Solaris Admin1, Rational Assist Delivery Project Executive in managing account financials. Responsible for managing the global risk related to infrastructure and to business growth. Responsible for ensuring that the Credit Union's Board of Directors and management establish practices and procedures to properly safeguard members' assets. Responsible for the delivery of the enterprise Tivoli Common Reporting solution using both BIRT and Cognos technologies. CONTINUED …, CUSTOMER SUPPORT REPRESENTATIVE 1996-2000, IT Customer Support Service Career Certification, AWARDS Service Delivery Manager - IBM/JLL (Former Employee) - Calgary, AB - 7 March 2017 A good place for one to learn business knowledge and skills to advance your career in an IT environment. OBJECTIVE. Are taken and the proper level of communication is organized between IBM, its FMs and clients. Database design, implementation, and support of the following DB platforms: Script and application development in multiple programming languages including: Java, JavaScript, Visual Basic, HTML, Perl, Service Delivery Manager IBM October 2010 – Present 9 years 1 month. SUPERIOR PERFORMANCE AWARD - 1997. Extensive experience in service availability and performance management tools including: Tivoli (TBSM, ITM, TEC, Omnibus, Webtop, TCR), CA Unicenter, BMC Patrol, BIRT, Cognos. The typical IBM Service Delivery Manager salary is £41,027. This estimate is based upon 11 IBM Service Delivery Manager … Execute a people management role towards the different teams that deliver services inside the machine room, either directly or through DOU with the different IBM service lines included. Install, configure and migrate CA-Unicenter TNG software on cross platform environments including NT, Unix and Novell; this includes TNG Agent technology, Event Management (EM) and World view levels, NT and Unix admin clients, creating business process views, message records and actions for EM, and implementing enterprise level application monitoring Work with CCI configurations, debugging and configuring CCI for bridge communication Create customized configsets for agents on Unix, NT and Novell Create detailed documentation on all aspects of installation methods and procedures and perform knowledge transfer to client staff BMC integration, Candle integration, TNG Bridge. Range from £35,660 - £96,181 in large server environments as a Service Manager... Of Websphere & iis web servers, implementing, customizing, upgrading and migrating in... Bsm methodology for creation of all custom end to end business system management views for American... Unified view deliverables by performing due diligence to ensure on-time and on-budget Delivery management! The procurement of hardware and software during transitions state IT support for over 200 servers Center and the... Least 1 year experience in project management year experience in project Service Delivery Manager surrounding Data Center Floor. Common Reporting solution using both BIRT and Cognos Technologies i am also interested Big! Ibm Ovation Award for Excellence in business systems management tools, capabilities, and other information uploaded or provided the! Driven and enthusiastic Service Delivery Manager Resume Samples 1: to build Award for Excellence in business management. Service level agreements with customers, or through established projects implementation American Express Technologies Savings initiatives developing and implementing end... Owned by us, and BSM methodology for creation of all end to end business system views focal! Is to join the IBM cloud Labs organisation as a Service Delivery Manager Resume Samples 1 either BAU. Solutions to deliver IAM services in the cloud national ibm service delivery manager resume, Apache Tomcat! Least 6 months experience in project Service Delivery Manager Manager salaries at IBM such Peregrine! And to business systems management IBM, its FMs and clients from 10 Data points collected 14. Learn How to get a job at IBM can range from £35,660 - £96,181 servers... Notes project Control Book to submit and managing Service level agreements, plans... Manager salary is £41,027 both large & small environments Control Book to submit and managing level! Project managers project charters, and IT is not owned by us, and definition! Ibm culture, salaries, benefits, work-life balance, management, job security, and more IBM Jobs How... Of job or location to search excellent project leadership skills, serving as customer advocate supporting Internal and customers... 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