Overall responsibility for the success of Local, Commercial, and Short Haul Operations. Manages 4 interns through training of necessary operations, assigning daily tasks, delegating projects and overseeing intake processes for over 300 providers, Performs all HR functions surrounding on-boarding new staff and facilitating accurate, bi-weekly compensation, Manages, coordinates and delegates all tasks to over 30 part-time and full-time medical record review auditors, Coordinates and leads Monthly Auditor Calls, Contributes to the monthly newsletter, blog and webinars, Conducted payroll and other financial reports, Managed the maintenance requirements on tractors and trailer, Worked directly with our dedicated customer. Provide coaching, create and implement written action plans and deliver employee performance appraisals, Facilitate and deliver training as required under department guidelines. © 2020 Job Hero Limited. Operations Manager Resume Objective Example. Instituted bi-weekly managers brainstorm meetings to help improve consistency amongst teams and to improve efficiency with staff. ft. facility. Received seven awards recognizing Excellence in Customer Service. An Operations Manager … Managed a $1.5 million operating budget, $900,000 in payroll and a fleet of 140 government vehicles valued at over $3 million. Our Operations Manager resume sample will show you how to create one that will stand out from the rest. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. And that's why we made this comprehensive guide for you. Supervised 50 employees per session, averaging 6 session annually, Managed 8 employees in Instruction Systems Design, Instructor Develop Training, and Mission. Oversees the Loading and Unloading of Inbound & Outbound freight in an LTL 3PL setting to ensure production goals are met and exceeded while also conforming to customs standards. Supervised Food Service Supervisors in the direction of operations and services of all dining rooms in a large institution. To put your operations manager resume at a better chance of succeeding in getting you an interview, you need to start it off with a powerful objective statement. These manager of operations resume examples show the value stream: Education on a Business Operations Manager Resume—Sample Good Example. Reduced the cost of certifying instructors by developing on-site training, saving $2000 per instructor. Modeled and enforced policies and procedures; partnered with Manager and Human Resources to address policy violations and delivered appropriate levels of corrective action. Prepared complex reports for our weekly management / supervisor meetings pertaining to the forecasting and production commitments that needed to be met on a daily and weekly basis. Developed annual work plans and provided regular performance feedback. Adept leader who demonstrates the ability to clearly and concisely articulate ideas. Managed proactive and reactive customer retention teams by developing, Coached and mentored site supervisors, team leaders, and retention agents to. Developed and implemented a standardized system for rating staff that was adopted by the division. Regulated day-to day operations in the warehouse including scheduling tasks and deliveries. Responsible for productivity reporting, staffing, customer service, annual reviews, purchasing supplies, daily staff meetings, payroll, and training. Responsible for the prompt, efficient and accurate processing of merchandise, customer order selection and delivery through a Distribution Center, in support of 100% customer satisfaction. Resolved issues with escalated customer orders. Education . Developed and maintains accuracy standards to ensure unit inventory integrity. Managed the daily operation of filling product orders, old and new line sets, for over 1150 Gymboree stores (C8, Gymboree, Outlets and JJ). Use this Operations Supervisor Resume as the starting point for your new job. Monitored marketing and advertising campaigns ensuring maximum efficiency and cost savings to budget. Worked with sales daily to provide the best support for our customers. Most recently: Managed the operational activities of a variety of functions pertaining to insurance filing including front end errors, charge monitoring, reimbursement trending, payer issues, and overall metrics of accounts receivable. Monitor product quality and production operations … I contribute to the implementation of new products and services at the bank, as well as publishing procedures for daily operations. Directly supervises and effectively delegates to a team of twenty associates between two locations. Supervised a multi-functional team of twenty eight Engineering Assistants and Assignment Administrators who issue and revise design documents for various types of circuits. Resolve customer issues with the highest degree of expertise. Maintain adequate stock levels for department needs. Improved cleanliness of warehouse by exceptional housekeeping. Operations Manager Resume Examples. Rethink Your Education Section. Project was successfully launched in July 2014. Solely responsible for attracting, recruiting and retaining qualified staff. I supervise daily wire operations, ensuring that we are adhering to our policies and mitigating operational risk. Participated in bank disaster implementation procedure committee. Managed a team of 15-20 representatives taking inbound phone calls. Won the Presidential award, highest award attainable, for 2013 within the first year of commencement. I serve as a key liaison for branches. Decreased customer-reported errors by 35%. Create My Resume (Free sample downloads are at the bottom of this page) Operations Manager Resume Sample & Writing Guide. Reviewed and analyzed reports, records and directives. Ensuredall technicians receive all required training in a timely manner. Created a new process to house revisions with the use of a database which eliminated multiple emails and provided a centralized storage location. Kept overtime expenses significantly under budget while maintaining objectives. Operations Supervisors are responsible for the execution and planning of the budget of a particular department within the company, as well as overseeing the … A hands-on manager that leads by example… Manage; train the business process for all product picking, packing and shipping. Evaluated current procedures and practices for accomplishing department objectives. Based on monthly reports I focused team on what payer or age bucket to work. ), Allendale MI • (123) 456-7891mrabb@email.com. It demonstrates your ability to control and manage operations … Administered vehicle safety training program and conducted accident investigations. An operations manager for a chemical manufacturing company will probably need a background in chemical engineering and possibly an MBA, whereas an operations manager for a fitness club as seen in the resume example … Monitored and analyzed team workflow and productivity. Reduced labor costs to maximize efficiency. Proactive leadership and labor management led to reduced labor cost by 17%. Processes daily re-order reports via JD Edwards's computer software program. I troubleshoot and resolve conflicts and issues with customers that are not resolvable at the branch level. Provided staffing evaluations and hiring recommendations, resulting in acquisition of 50 full-time customer service and retention agents. Operations Supervisor Resume Examples & Samples. The perfect operations manager CV highlights years of career experience and relevant areas of skill, such as ‘using proven planning and support initiatives to cut costs, streamline operations, and increase productivity’. 1. A dedicated and experienced leader with the can-do attitude to make most anything work. Supervised 25 + associates within a 450,000 sq. Managed a work group of thirteen employees in performing all assigned functions at required levels for safety, quality, cost, efficiency, and schedules. Far exceeded Equal Opportunity score from 82% in 2013 to 96% the following year. I ensure that they are well trained and understand our Bank's policies and procedures. Perform back office functions in Accounting and supervise Housekeeping department when needed. Supervised the local planners on a daily basis. I supervise two employees that process our daily operation reports. Conducted monthly team meetings and supervised in-services lead by my team lead. Contact Information: Name, … Set-up, distributed, and provided technical assistance on all scanners. Acted as liaison between the Border Patrol and other agencies concerning Instructor Development. Addressed negative customer feedback immediately. Develop strategies to decrease customer support requests by 8 % and increased first call resolution for front line associates. Maintained safety, housekeeping and maintenance standards. Performed branch audits within my market to ensure bank compliance. Drove a team to achieve company initiatives and achieve a high level of productivity. Orchestrated and performed multiple audits increasing company IPLD efficiency by 97%. Supervises and facilitates all daily operations for Medical Record Review Services including speaking with providers to resolve issues and relaying information to management, Coordinated driver routes in order to increase efficiency as well as keeping customer demandssatisfied. Proficient with Microsoft programs but I have used Excel the most in creating documents and pivoting to see where focus needs to be based on reporting data. Evaluated instructor performance and prepared quarterly and yearly Performance Work Plans for subordinates. Scheduled employees to meet production plan. Earned recognition on consistent basis for excellent performance and guest service recovery. Effectively communicated with team members to maintain clearly defined expectations. Received high marks on management issued performance reviews with proven strengths in Teamwork, Communication, Efficiency, Organization and Dependability. Created a PowerPoint presentation as part of a project to introduce new employees and clients to the bank. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Trained, coached and disciplined my team to ensure their compliance with all company policies. Daily contact with customers, salespeople, customer service coordinators, service providers, accounting and billing, quality, customer assistance, and van line and agency personnel, Prepared written work instructions and standard operation procedures for hourly. Conferred with managers and supervisors to obtain data required for planning activities including new commitments, status of work in progress, and problems encountered. Conducted daily food safety audits on outbound customer shipments to ensure quality and accuracy. Supervised a team of twenty customer service professionals to ensure proper use of equipment and time management. Facilitated and conducted a training seminar for upper Management and targeted departments within Operations on the new WMS systems and processes that were to be implemented in the near future. I supervise the daily operations of the deposit group at [company name]. The jobseeker in our operations manager resume sample uses numbers and percentages with statements such as “grew company market share by 25% in just 6 months.” Use this same tactic to … Managed daily team workflow and performance of a team of 6-12 Operations Specialists utilizing internal reports and spreadsheet tracking, 475 million annual average in new external loan volume. Maintained excellent relationship with Union leadership. Managed and supervised multiple departments within the Distribution Center's Operations. Utilized KPI's to meet P&L. Perform hiring, coaching, and disciplinary action. Controlled inventory of products by using company’s computer system and assigned barcodes. Recruited, managed and mentored an average of 100 new customer service representatives per year. Resume Samples This page provides you with Operations Supervisor resume samples to use to create your own resume with our easy-to-use resume builder . Established and communicated expectations to a team of 30-45 employees / Planned their daily activities. Acted as liaison between the above mentioned departments and the Operations of Customer Service, Merchandising and Distribution Center Warehouse. Managed workload to have design documents issued early which generates revenue sooner. The new process has been implemented in facilities nationwide. Experienced Operations Supervisor with three years of experience planning and executing company's budget, directing employee training and undertaking office management for the inventory management and the Partner Ops program. Effectively managed payroll and expenses. Created staffing forecasts for site supervisors within Account Retention division. Supervised the work of office employees to ensure adherence to quality standards and meet all deadlines, prepared procedures, and corrected errors or problems for 8 direct employees. Get hired as a supervisor sooner with the right resume! Inspected all dining rooms for cleanliness, staff hygiene, proper portion control; requests repair or replacement of equipment; requisitions, stores, and inventories dining room supplies. I am very well trained with Fiserv Premier, including: Director, Navigator, BPM and Teller Insight. Effectively trained incoming employees regarding proper use of all electronic equipment. Maintained 98% or higher design issue on time rate. To get hired as an operations manager, you’ll need a great resume. See our sample Operations Supervisor Cover Letter. Operations Managers work to plan, direct, and coordinate the operations that take place within an organization. Ensured the associates have proper access to the necessary tools to perform their assigned duties and that tools are routinely inspected and maintained. Recognized for improving operational efficiencies by streamlining the assembly line process that saved the company a substantial amount of money every year since its debut. Managed the project of moving the entire site to a new location. Ensure shipping, receiving, and distributions of medical supplies are completed in a timely and accurate manner. Ensure safety methods, practices and programs are implemented and maintained. Including: receiving, sterile release, cycle counts, repacking, returns, department performance tracking, training and development, warehouse space utilization, and product life cycle. We’ve also included write up in key sections that will be noted in your Operations Manager resume. Retail Ocean, Operations Analyst/Operations Supervisor, Retail Ocean, Senior Operations Supervisor, Created a logbook that decreased customer reported errors by 35%, Trained and supervised a team of 25 associates in Partner Ops team, Introduced a monitoring system that successfully disabled operating system errors by 25%, Performed many new audits that improved company's IPLD efficiency by 75%, Supervised order management, improving efficiency by 45%, Created a new system to monitor database errors and order revisions, Continuously monitored and kept expenses significantly under budget, Configured problems in the old monitoring system and made necessary changes to fix them, Manages a team of 10 operations associates, Provides technical assistance to the order management team, Created documentation for the learning and development team that helped increase productivity by 13%, Maintained the turnaround time for each order processed at 98% accuracy, Created a new process for the financial management for better system regulation, Worked on a Green Belt project to reduce system error and maintain accuracy, Hired, coached and mentored three Team Leads, System Managers and Operations Associates, Worked with the technical team and created an automated system to track staffing evaluations, Conducted face-to-face meetings with business partners to ensure process accuracy and legal regulations. Sample operations resumes include profiles such as: Driven operations manager with more than 15 years experience managing operations in the automotive industry. Developed and built key cross-functional relationships with senior officials outside the district to ensure command success. Managed an Access database to track rebate accruals for 400+ Commercial Card customers. Delivered associate orientation, training, performance reviews, and/or development as appropriate. Work the platform area, opening & closing accounts, handling & resolving customer issues and complaints, as well as taking and inputting consumer loans into Power Lender, printing Documents & performing loan closings at the branch. Increased employee retention by 10% for 2014 by establishing an effective mentorship and orientation program. Directly supervises warehouse activities of 15 Lift Truck Operators engaged in receiving, storing, and shipping finished goods in a timely and efficient manner. Operations manager CV template sample Author: www.dayjob.com Subject: Curriculum vitae of a operations manager listing their strongest career skills. Handled employee attendance including processing requests for time off, systemically processing PTO and delivering corrective action for excessive absenteeism. I supervised 17 AR reps and 1 Team Lead in working their AR for 5 different markets which involved 42 different practices. Performed training and mentoring of staff from diverse backgrounds across a broad array of topics. Operations Manager Resume Sample. Supervise inbound and outbound freight out of 8 terminals covering 3 states. Supervising branch teller line including training tellers on policy and procedure, balancing and One Touch system. Supervised technical staff of seven in day-to-day and long-term assignments. Leverage customer support transaction data to provide insights to region stakeholders and drive performance gains, Identify gaps within the National Customer Support Tree and provide solutions that improve customer satisfaction such as the creation/elimination of customer support requests and evaluation of dispatch categories, Facilitate Customer Support guidelines to field personnel and provide support with special projects when needed, Responsible for day-to-day leadership, supervision and development of Customer Support agents to ensure team goals are achieved, Review daily performance to ensure customer service levels are met, and analyze key business indicators while offering suggestions on how to increase efficiency. Responsible for equipment, manpower, safety, volume management, quality, claims prevention and investigation, and training of all service providers performing service at the branch location. A great objective does two things for your resume… Developed Operations Training Program and Instructor Development Course, the primary instructorcertifying program for all Customs and Border Protection instructors. Accurately troubleshot missing or incorrect items through POS Controller. Motivated manufacturing engineering graduate looking for an Operation Manager role at Software Company X. Established and communicated performance expectations utilizing Performance Management System. Managed waste budgets and contracts, conducted site audits of radioactive waste, Developed standard operating procedures, complex Excel spreadsheets, and Access, Develop yearly budgets for the entire rooms division using a zero-based budget mindset, Led the planning and execution of a full guestroom, guest corridor and lounge renovation, Facilitate weekly operations meeting to review upcoming business levels, current GSS and financial performance and plan execution, Designed and monitored scheduling guidelines for the Rooms Division's senior managers to ensure payroll cost control Designed and monitored scheduling guidelines for the Rooms Division's senior managers to ensure payroll cost control, Developed incentive programs for the Front Desk and At Your Service teams to assist the hotel in capturing added rooms revenue, Facilitated a weekly Rooms Operations meeting to ease communication in the division, provide accurate guest service, plan for heavy group arrival/departure, discuss the financial statement, and reflect on the hotel's current GSS scores, Conduct weekly property walkthroughs with the Director of Services and the Chief Engineer to ensure maintenance and upkeep. Briefed visiting dignitaries concerning curriculum and instructor development. To prove all that, you'll make a new operations manager resume template and tailor it to the position. Not only will hiring … Keywords: Operations manager CV template, project manager, work experience, CV … Managed 47 retail employees and 2 lead personnel. Support call center expectations as well as departmental and corporate policies and procedures, Participate in interview process and recommend the hiring of call center staff, Maintain schedule flexibility due to business needs, Direct training of existing and new temporary employees, Supervising dock workers engaged in the loading, unloading, and movement of freight, Coordination of daily freight movement process (FIFO), Enforcement of all company rules and regulations relating to safety, hazardous material, and government regulations, Directly responsible for enforcing site security protocols. Decide workload in real-time and delegate tasks as needed to accomplish daily goals. The resume works as a good reference to high level management positions.This resume uses a job title headline to grab the readers attention. Also, remember that the hiring manager … in Business Administration, UMass Amherst 1996–2000. Performed daily internal and external computer system analysis to ensure productivity goals are not impaired by faulty equipment. For more information on what it takes to be a Operations Supervisor, check out our complete Operations Supervisor Job Description. Successfully manage twelve employees within three departments. Managed and directed daily functioning of up to 200 indirect inbound/outboundcall and customer retention agents and sit supervisors in teams of 15. Oversaw the direct supervision of all service providers by the local planners. Use these resume examples and their pre-written text snippets as a guide, then edit your resume … Supervise completion of inventory control on a quarterly basis and verify balance of funds and material; successfully passed internal and external audits of inventory control for the past seven years. Directly responsible for the leadership and management of 200 recruiters and support staff and 50 recruiting offices across the district to achieve monthly recruiting goals. Currently oversee a staff of 19 full-time and 17 temporary employees, provide monthly coaching and quarterly reviews. I assisted in the implementation of Consumer Mobile Deposit. A staff of 300 processing 10,000 items per day across three shifts. Writing a great Operations Supervisor resume is an important step in your job search journey. Beat revenue budget by 19% (over $100,000) in FY2014. Hired as an AR Specialist 1 but was promoted from within team to Operations Supervisor in June of 2012. Maintained daily operation logs compiling error correction orders where needed. Develop curriculum for Border Patrol Academy students in accordance with Federal Laws, Judicial. And motivate employees in order to maintain scores in a timely and accurate.. With annual revenues in excess of 1.8 million exceeded Equal Opportunity score from 82 % in 4 months freight. To 96 % the following year customer deadlines, then edit your to... Practices for accomplishing department objectives delegates to a new operating system a high level of productivity %... The Local planners complete Operations Supervisor for 2.4 years in a timely and accurate manner Resources to policy! Upgrading to a team of 15-20 representatives taking inbound Phone calls the forecasting and tracking needed over 50 routes. Support the food safety audits on outbound customer shipments to ensure their compliance with all company policies on basis. 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For Border Patrol Academy students in accordance with Federal Laws, Judicial find out what is best., check out our complete Operations Supervisor in less than a year implemented and maintained on basis! Be a Operations Supervisor resume examples have been designed to help improve consistency amongst teams and conducted accident.... Methods and documents terminal wide Manager resume is an important step in job! Compliance with all company policies are followed 15-20 representatives taking inbound Phone calls % operational. Utilizing performance management system role at Software company X supplies are completed in a large institution request... Staff moved over the Course of one weekend with no lost production Warehouse including scheduling tasks and deliveries in months! On each team to company requirements ; resolved issues regarding incomplete questionnaires 's computer program!

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